Please Note: There is no Medicare information on our corporate website. Please select a specific contract in the 'Search Within' box for Medicare related information.
© 2021 Palmetto GBA, LLC
We frequently update our articles to reflect the latest changes and updates to Medicare, and strongly recommend you visit this article at link below to confirm you have the latest version.
Printed Date: 9/22/2015
The Interactive Voice Response (IVR) can be accessed at 877-288-7600. To view or download a copy of the Railroad Medicare IVR User Guide, access on the file at the end of this article.
The IVR enables you to receive routine Railroad Medicare information without having to wait for a customer service representative.
Provider authentication elements will be requested before you will be able to access provider and patient specific information from our Medicare files.
When Is the IVR Available?
The IVR is available 24 hours a day to obtain general information. With a touch-tone phone, you can obtain the latest information on your claims and other Medicare issues. The IVR is available at 877-288-7600.
For complex issues that cannot be handled through the IVR, please call our Provider Contact Center at 888-355-9165. Customer Service Representatives are available from 8:30 a.m. to 4:30 p.m. for all time zones with the exception of PT, which receives service from 8 a.m. to 4 p.m.
We value your opinion and want to provide the highest-quality and most relevant Medicare knowledge possible. Please let us know if this article was helpful.
It didn't answer my question
This article was helpful
We’re glad we could help you today and appreciate your feedback. When you rate our articles as most helpful, we know that we are on the right track for providing you with important news and information.
We're sorry this article didn't help you today. We'll use your feedback to review this article to try to revise or expand it. Contact us with more feedback or a question on this topic.
Last Updated: 01/19/2021
We've recently uppgraded our website and it looks you're trying to access an old link. Please select an option below.
Attempt to load this page on new site
Go to Home page
Go to Contact Us page
View a related article: