Translating Demand Letter Invoice Numbers


For providers receiving a demand letter related to the adjustment of claims, the invoice number on the demand letter is a translated claim number. In order to translate the invoice number, providers can use the Interactive Voice Response (IVR) system by following these steps:

  • Call the IVR at 855–696–0705
  • Select your state
  • Select Option 6 from the menu
  • Follow prompt to enter the HIGLAS Document Control Number (DCN) and retrieve the FISS DCN

Example of the demand letter and invoice number:

Example Demand Letter

You may find further information in the Finance & Accounting Training Modules:





Last Updated: 01/04/2021