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Your feedback helps us continue to improve the Provider Experience we deliver to you and others across our Provider Community. If you provide us with your contact information we will respond directly to you regarding your issues, concerns or comments.

Click here to take our Provider Experience Survey! 

Palmetto GBA Provider Experience Survey Button. Links to https://www.surveymonkey.com/r/JPYHTDN


Select a department to be taken to that area's contact information:

Appeals
Benefits Integrity Unit (BIU)
Claims
Electronic Data Interchange (EDI)
eServices
Finance
Medicare Secondary Payer (MSP)
Provider Contact Center (PCC)
Provider Enrollment
Telephone Reopenings
Railroad Medicare Address
Additional Questions
Feedback to the Railroad Retirement Board (RRB)
Website Feedback

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Email
Email Railroad Medicare to have your inquiries answered.

 Provider Inquiries Hours of Operation
(Monday - Friday) 
 Contact Number
Provider Contact Center (PCC)
Call the PCC for issues related to claims, billing, eligibility, provider education, eServices and other provider issues. 
8:30 a.m. to 4:30 p.m. for all time zones with the exception of PT, which receives services from 8 a.m. to 4 p.m.

Phone: 888-355-9165
Press 5 for Customer Service

Fax: (803) 264-9844

Interactive Voice Response (IVR) System
Use the IVR System for claim status to order copies of the Standard Provider Remittance (SPR), eligibility inquiries, etc.

See the IVR User Guide for helpful tips on using this system.
 7 a.m. to 11 p.m. ET

Phone: 877-288-7600

Telephone Reopenings
Call this line to correct previously submitted claims.

Note: Restrictions apply
8:30 a.m. to 4:30 p.m. for all time zones with the exception of PT, which receives service from 8 a.m. to 4 p.m. Phone: 888-355-9165 
Press 4 for Telephone Reopenings
Provider Enrollment
Assistance with Provider Enrollment, including obtaining a Railroad Medicare PTAN.
8:30 a.m. to 4:30 p.m. for all time zones with the exception of PT, which receives service from 8 a.m. to 4 p.m.

Phone: 888-355-9165 
Press 3 for Provider Enrollment

Fax: (803) 382-2415
Enrollment file changes (address, name)

Electronic Data Interchange (EDI)
Technical assistance with electronic billing, Electronic Remittance Advice (ERA) and other EDI issues.
8:30 a.m. to 4:30 p.m. ET for all time zones with the exception of PT, which receives services from 8 a.m. to 4 p.m.

Phone: 888-355-9165 
Press 2 for technical support regarding EDI or eServices

Then press 0 for EDI

eServices
Technical assistance with eServices portal
8:30 a.m. to 4:30 p.m. ET for all time zones with the exception of PT, which receives services from 8 a.m. to 4 p.m.

Phone: 888-355-9165
Press 2 for technical support regarding EDI or eServices

Then press 1 for eServices

Benefits Integrity Unit (BIU) 8 a.m. to 5 p.m. ET

General Fax: (803) 264-0733

Second Level Screening Fax: (803) 264-1168

Claims 8 a.m. to 5 p.m. ET

Fax: (803) 264-0697
532 (invoice) and 733 (opt out providers) ADS Letters Only

Fax: (803) 264-9842
Documentation for EDI Claims 

Finance 8 a.m. to 5 p.m. ET

Fax: (803) 382-2418
Immediate Offset Requests Only

Fax: (803) 382-2412
Correspondence unrelated to immediate offsets or intent to refer letters 

Fax: (803) 382-2413
Intent to Refer (3rd Demand) Letters Only

Medicare Secondary Payer (MSP) 8 a.m. to 5 p.m. ET Fax: (803) 382-2414
Immediate Offset Request, EOB Request, Additional Information to Complete Correspondence and Miscellaneous Correspondence
Appeals 8 a.m. to 5 p.m. ET Fax: (803) 462-2218

Our Addresses
Send written correspondence and paper claims to our general mailing address:

Palmetto GBA Railroad Medicare
P.O. Box 10066
Augusta, GA 30999-0001

When sending correspondence, claims or requested documentation via Fed Ex/UPS/Certified Mail, send to our physical address:

Palmetto GBA Railroad Medicare
2743 Perimeter Parkway, Bldg. 200
Augusta, GA 30909

Use one of the following attention lines in conjunction with the address, as applicable:

Accounting and Finance
Appeals
Benefit Integrity
Claims
Medical Review
Medicare Secondary Payer
General Inquiries

When returning an overpayment, send to:
Palmetto GBA Railroad Medicare
Attention: Accounting
P.O. Box 367
Augusta, GA 30999

When returning documentation requested by Benefit Integrity, send to:
Palmetto GBA Railroad Medicare
Attention: Benefit Integrity
PO Box 1956
Augusta, GA 30999  

You may also visit our offices located in Augusta, Georgia.

Send Freedom of Information Act (FOIA) Requests to:
Palmetto GBA - Railroad Medicare
FOIA Coordinator
Mail Code: AG-615
P.O. Box 100190
Columbia, SC 29202-3190

Additional Questions?

  • You can find direct answers to your technical questions by visiting our Site Help page
  • Need to contact another Medicare department on this site? Go to our Site Contact page.
  • For help with technical problems using your computer on this website, email Palmetto GBA's Technical Assistance

Feedback to the Railroad Retirement Board (RRB)
If you would like to send any feedback to the RRB regarding your experience with Palmetto GBA, please direct your comments to: RRBMedicarecommunications@rrb.gov .

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Last Updated: 03/05/2020