Contact Railroad Medicare
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Select a department to be taken to that area's contact information:
Appeals
Benefits Integrity Unit (BIU)
Claims
Electronic Data Interchange (EDI)
eServices
Finance
Medicare Secondary Payer (MSP)
Provider Contact Center (PCC)
Provider Enrollment
Telephone Reopenings
Railroad Medicare Address
Additional Questions
Feedback to the Railroad Retirement Board (RRB)
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| Provider Inquiries | Hours of Operation (Monday - Friday) |
Contact Number |
|---|---|---|
| Provider Contact Center (PCC) Call the PCC for issues related to claims, billing, eligibility, provider education, eServices and other provider issues. |
8:30 a.m. to 4:30 p.m. for all time zones with the exception of PT, which receives services from 8 a.m. to 4 p.m. |
Phone: 888-355-9165 |
| Interactive Voice Response (IVR) System Use the IVR System for claim status to order copies of the Standard Provider Remittance (SPR), eligibility inquiries, etc. See the IVR User Guide for helpful tips on using this system. |
7 a.m. to 11 p.m. ET |
Phone: 877-288-7600 |
| Telephone Reopenings Call this line to correct previously submitted claims. Note: Restrictions apply |
8:30 a.m. to 4:30 p.m. for all time zones with the exception of PT, which receives service from 8 a.m. to 4 p.m. | Phone: 888-355-9165 Press 4 for Telephone Reopenings |
| Provider Enrollment Assistance with Provider Enrollment, including obtaining a Railroad Medicare PTAN. |
8:30 a.m. to 4:30 p.m. for all time zones with the exception of PT, which receives service from 8 a.m. to 4 p.m. |
Phone: 888-355-9165 Fax: (803) 382-2415 |
| Electronic Data Interchange (EDI) Technical assistance with electronic billing, Electronic Remittance Advice (ERA) and other EDI issues. |
8:30 a.m. to 4:30 p.m. ET for all time zones with the exception of PT, which receives services from 8 a.m. to 4 p.m. |
Phone: 888-355-9165 Then press 0 for EDI |
| eServices Technical assistance with eServices portal |
8:30 a.m. to 4:30 p.m. ET for all time zones with the exception of PT, which receives services from 8 a.m. to 4 p.m. |
Phone: 888-355-9165 Then press 1 for eServices |
| Benefits Integrity Unit (BIU) | 8 a.m. to 5 p.m. ET |
General Fax: (803) 264-0733 Second Level Screening Fax: (803) 264-1168 |
| Claims | 8 a.m. to 5 p.m. ET |
Fax: (803) 264-0697 Fax: (803) 264-9842 |
| Finance | 8 a.m. to 5 p.m. ET |
Fax: (803) 382-2418 Fax: (803) 382-2412 Fax: (803) 382-2413 |
| Medicare Secondary Payer (MSP) | 8 a.m. to 5 p.m. ET | Fax: (803) 382-2414 Immediate Offset Request, EOB Request, Additional Information to Complete Correspondence and Miscellaneous Correspondence |
| Appeals | 8 a.m. to 5 p.m. ET | Fax: (803) 462-2218 |
Our Addresses
Send written correspondence and paper claims to our general mailing address:
Palmetto GBA Railroad Medicare
P.O. Box 10066
Augusta, GA 30999-0001
When sending correspondence, claims or requested documentation via Fed Ex/UPS/Certified Mail, send to our physical address:
Palmetto GBA Railroad Medicare
2743 Perimeter Parkway, Bldg. 200
Augusta, GA 30909
Use one of the following attention lines in conjunction with the address, as applicable:
Accounting and Finance
Appeals
Benefit Integrity
Claims
Medical Review
Medicare Secondary Payer
General Inquiries
When returning an overpayment, send to:
Palmetto GBA Railroad Medicare
Attention: Accounting
P.O. Box 367
Augusta, GA 30999
When returning documentation requested by Benefit Integrity, send to:
Palmetto GBA Railroad Medicare
Attention: Benefit Integrity
PO Box 1956
Augusta, GA 30999
You may also visit our offices located in Augusta, Georgia.
Send Freedom of Information Act (FOIA) Requests to:
Palmetto GBA - Railroad Medicare
FOIA Coordinator
Mail Code: AG-615
P.O. Box 100190
Columbia, SC 29202-3190
Additional Questions?
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Feedback to the Railroad Retirement Board (RRB)
If you would like to send any feedback to the RRB regarding your experience with Palmetto GBA, please direct your comments to: RRBMedicarecommunications@rrb.gov .
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