Beneficiary Interactive Voice Response (IVR) User Guide

Published 04/03/2018

Railroad Medicare's Interactive Voice Response (IVR) system lets you access information without having to talk with a Customer Service Representative (CSR). This IVR gives you direct access to the following information:

  • Claim Status
  • Deductible
  • Ordering duplicate Medicare Summary Notices (MSNs)
  • General information on benefits and coverage

You can reach our IVR at 800-833-4455. If you would like to speak with a CSR, simply press zero '0.' Be sure to view the handy guide (PDF, 31 KB) on how to use the IVR, or view our IVR Translator Tool.

Entering Your Medicare Number
You will first be prompted to enter your Medicare Number. Enter the numbers and letters in your Medicare Number exactly as it appears on your red, white and blue Medicare card. 

Here is a list of how the different letters are entered using the numbers on your telephone dial pad: 

Alpha Character/Dial Pad Chart
A
B
C
D
E
F
G
H
I
J
K
L
M
*21
*22
*23
*31
*32
*33
*41
*42
*43
*51
*52
*53
*61
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
*62
*63
*71
*72
*73
*74
*81
*82
*83
*91
*92
*93
*94

Medicare Summary Notice
To request a duplicate MSN, just enter your Medicare number, your date of birth (MMYY) and the first date of service (MMDDYY) for the claim correlating to the MSN you’re looking for.

 

Deductible
You can verify if your Part B Deductible has been met for the current calendar year by entering your Medicare number and your birth date (MMYY). 

Claim Status
You can check the status of a claim status by entering your Medicare number, your date of birth (MMYY) and the date of service (MMDDYY).

When is the IVR Available?

  • General information is available 24 hours a day, seven days a week
  • Claims and deductible status are available Monday through Friday 7 a.m. to 11 p.m. ET
  • Customer Service Representatives are available Monday through Friday, from 8:30 a.m. to 7 p.m. ET

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