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Select the department to be taken to that area's contact information:
Appeals and Redetermination
Beneficiary Customer Service Center
Checks For Overpayments
Cost Report Filing
Credit Balance Reporting
Electronic Data Interchange (EDI)
EDI for VA and WV
DDE
eServices
Financial Correspondence
Freedom of Information Act (FOIA) Requests
Medical Affairs
Medical Review
Medicare Secondary Payer (MSP)
Provider Audit
Provider Contact Center (PCC)
Provider Enrollment
Provider Outreach and Education (POE)
Provider Reimbursement
Review Contractor
Additional Questions
Feedback to the CMS
Website Feedback
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Palmetto GBA welcomes your comments and questions. You can get in touch with us in writing, by telephone or via email. Palmetto GBA is the fiscal intermediary for Part A Medicare Administrative Contractor.
Note: We respond to inquiries in the order in which we receive them. Please allow us time to research your question in order to provide you with the best possible service.
Department | Contact Information | Type of Inquiry | |
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Palmetto GBA For Fed Ex/UPS/Certified Mail |
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Beneficiary Customer Service Center | 1-800-Medicare (1-800-633-4227) TTY: 877-486-2048 Visit the Medicare website at www.medicare.gov |
All questions related to the Medicare program | |
Checks for Overpayments |
Palmetto GBA Fax Numbers
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Cost Report Filing |
Electronic Filing: https://mcref.cms.gov If you have questions about your cost report, please call the Provider Contact Center at 855-696-0705. Fed Ex/UPS/Certified Mail Address Cost Report Overpayment Address (checks only) |
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Credit Balance Reporting |
If you have questions about your Credit Balance Report, please call the Provider Contact Center at: 855-696-0705. U.S. and Certified Mail |
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Electronic Data Interchange (EDI) for NC and SC |
Email: Medicare.EDI@palmettogba.com Provider Contact Center: 855-696-0705 |
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DDE Hours of Availability |
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Electronic Data Interchange (EDI) for VA and WV | NGS EDI Help Desk: 855-696-0705 |
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eServices | Provider Contact Center: 855-696-0705
Our PCC Representatives are ready to answer your questions about billing problems and other issues. Please see the following links for more guidance about the Part A Interactive Voice Response (IVR) and contacting the Call Center. Call Flowchart (PDF, 340 KB) Part A PCC Hours: 8 a.m. to 4:30 p.m. ET Email Part A to have your inquiry answered. Please do not include any Protected Health Information. |
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Financial correspondence with and without checks |
Palmetto GBA |
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Freedom of Information Act (FOIA) Requests |
Palmetto GBA – Part A Email: FOIA@PalmettoGBA.com |
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Medical Affairs |
Palmetto GBA Send emails to A.Policy@palmettogba.com. |
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Medical Review |
Please call the Provider Contact Center (PCC) at 855-696-0705 for Medical Review questions. Palmetto GBA Fed Ex/UPS/Overnight Courier Fax: (803) 699-2436 |
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Medicare Secondary Payer (MSP) |
For questions/concerns related to MSP records, contact the Benefits Coordination & Recovery Center (BCRC) at: 855-798-2627 (TTY/TDD at 855-797-2627 for the hearing and speech impaired). Customer Service Representatives are available to provide you with quality service Monday through Friday from 8 a.m. to 8 p.m. ET, except holidays. Mailing addresses are available on the CMS website. |
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Provider Audit |
Palmetto GBA Palmetto GBA Email: Filing of Cost Report Reopenings |
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Provider Contact Center | Palmetto GBA Part A PCC Mail Code: AG-840 P.O. Box 100238 Columbia, SC 29202-3238 Provider Contact Center: 855-696-0705 Our PCC Representatives are ready to answer your questions about billing problems and other issues. Please see the following links for more guidance about the Part A Interactive Voice Response (IVR) and contacting the Call Center. Part A PCC Hours: 8 a.m. to 4:30 p.m. ET Email |
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Provider Enrollment |
For inquiries regarding provider enrollment, please call the PCC at 855-696-0705. Palmetto GBA Provider Enrollment Fed Ex/UPS/Overnight Courier
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Provider Outreach and Education (POE) |
Palmetto GBA For education, please complete the Education Request Form. To access this document, go to the Forms Web page at www.PalmettoGBA.com/jma/forms |
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Provider Reimbursement |
Palmetto GBA Phone Number: (855) 696-0705. Fax updated certificates for diabetes education, mammography and PET scan to the reimbursement department at (803) 935-0262. |
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Are you seeking Review Contractor information?
This interactive map will show you the name and contact information for all review contractors by your state. This includes Unified Program Integrity Contractors (UPICs), Comprehensive Error Rate Testing (CERT) Contractor, Supplemental Medical Review Contractor (SMRC), Medicare Administrative Contractors (MACs) and Recovery Audit Contractors (RACs).
- You can find direct answers to your technical questions by visiting our Site Help page
- Need to contact another Medicare department on this site? Go to our Site Contact page.
- For help with technical problems using your computer on this website, email Palmetto GBA's Technical Assistance
Feedback to the Centers for Medicare & Medicaid Services (CMS)
If you would like to send any feedback to CMS regarding your experiences with Palmetto GBA, please direct your comments to:
POE Coordinator
CMS Division of Financial Management & Fee-for-Services Operations
61 Forsyth Street, S.W., Suite 4T20
Atlanta, GA 30303-8909
Email: ROATLFM@CMS.HHS.GOV
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