2025 Provider Contact Center Training and Holiday Closure Schedule

Published 12/11/2025

The Palmetto GBA Provider Contact Center (PCC) will continue to close up to eight hours per month for customer service representative (CSR) training and staff development. Please note that our Interactive Voice Response (IVR) unit will be available during these scheduled training sessions for automated customer service transactions.

You may use our online provider portal called eServices to obtain claim status, duplicate remittances, patient eligibility a0nd much more. Register now at www.PalmettoGBA.com/eServices.

2025 Training and Holiday Closure Dates and Times

Table 1. Training and Holiday Closures.
Date PCC/Office Closed

December 12, 2025

8-Hour Training

December 24, 2025

Office Closed/Christmas Eve

December 25, 2025

Office Closed/Christmas Day


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