July 2025 Release Dark Days for the Common Working File Host

For the upcoming July 2025 Release, the Common Working File (CWF) will be observing Dark Days starting Thursday, July 3, 2025, through Sunday, July 6, 2025. The Dark Days are needed to ensure the completion of weekly, monthly and quarterly processing and the installation of the July 2025 Release.

The Dark Days will not affect your ability to access beneficiary eligibility, claim status or other information through Palmetto GBA’s eServices portal.

During the Dark Days, our Interactive Voice Response (IVR) system will not have access to the CWF, so users will not be able to check claim status through our IVR. The IVR will be available for users to check the payment floor or the last three checks paid, and to request a duplicate remittance notice using a check number. 

On Thursday, July 3, 2025, Palmetto GBA’s Railroad Medicare Provider Contact Center (PCC) will not have access to CWF and cannot assist providers with CWF information, such as beneficiary eligibility and beneficiary verification for claim details. On Thursday, July 3, 2025, our PCC can assist with claim status for providers who do not have access to the eServices portal. 

The PCC will be closed on Friday, July 4, 2025, for the Independence Day holiday.